Frequently Asked Questions

Environmental monitoring is a process that involves the continuous surveillance and recording of critical environmental parameters within controlled settings such as laboratories and facilities. Utilizing high-quality, independent sensors, this process meticulously tracks a variety of changes, including temperature, pressure, environmental gases, particles, volatile chemicals, relative humidity, light intensity, and more. The objective is to maintain conditions within specified limits, thereby safeguarding the integrity of experiments, ensuring regulatory compliance, and protecting valuable assets. Environmental monitoring upholds stringent quality control standards, ensures comprehensive record-keeping, facilitates audit readiness, and enhances the safety of your personnel. By identifying and addressing potential issues preemptively, it optimizes equipment performance and workflow efficiency, fostering a secure and productive environment.

XiltriX provides Monitoring-as-a-Service which means we don’t just sell you a system and walk away. We handle the implementation, configuration, and training based on your requirements and we handhold you through the use of the system, reporting and ongoing administration, lifting a significant burden from your shoulders and allowing you to focus on your science. 

Throughout the duration of our partnership, all hardware and software upgrades are included, along with any necessary part replacements, maintenance, or troubleshooting. No extra costs for training, user licenses, replacement components, software or hardware upgrades. Importantly, our SafetyNet team is there for our customers 24/7 to make sure no critical alarms go unnoticed. 

Lastly, our industrial-grade hardware and sensors are designed and purpose built for the life sciences industry.  Cheap hardware and sensors lead to inaccurate readings, connectivity issues, false alarms, and frequent failures. Do not rely on a toy to protect your science.

XiltriX offers a subscription-based service that includes a professional implementation, all hardware, software, system configuration, and 24/7 live support team.

XiltriX is a flexible monitoring platform that is capable of monitoring most ambient and equipment parameters. Whether it is reporting information from sensors built into equipment, or placing high-quality, independent sensors into devices and environments, XiltriX can monitor virtually any parameter in most applications.

Yes. XiltriX is sensor agnostic which means we are compatible with most kinds of equipment and devices. Contact us to find out if your device can be integrated into our system.

Yes. Our system is flexible and we can do wired, wireless, or a hybrid of the two. Each customer works directly with a design engineer to determine an optimal setup for their facility and needs.

Yes, all hardware replacements and upgrades are included. We source the highest quality hardware available on the market to ensure a reliable and stable monitoring service throughout our partnership. Repairs, replacements, upgrades, and troubleshooting are included in our offering.

Our SafetyNet team is immediately notified of any technical issues with our customers’ systems. If a replacement part is needed, our team will either overnight a new part and assist with the swap over a video call, or we can have boots on the ground within 24 hours if it is a mission-critical replacement that the customer is not comfortable doing themselves. Some of our customers choose to keep certain spare components onsite for critical emergencies.

No. XiltriX does not access, transmit or store any Protected Health Information (PHI) or sensitive Personally Identifiable Information (PII). Beyond usernames and passwords for system login and contact information for alarm notifications, XiltriX only transmits and stores the ambient data our sensors collect from your equipment and facility.

The XitlriX SafetyNet is our team of live agents focused 24/7 on ensuring system uptime and customer success. They work hand in hand with our customers to respond to critical alarms, help diagnose problems, optimize the system, provide training, and administer accounts.

No, we do not have different tiers of support. All of our customers benefit from our white-glove service and 24/7 SafetyNet support team.

For urgent tickets, our average response time is within 30 minutes, though we do have people available 24/7/365 on the customer support line for immediate responses. For all other ticket types, we typically respond within 2 hours.

No. All maintenance and installation visits are included with the subscription. XiltriX has no hidden fees and works off a monthly subscription plan.

Calibration of the XiltriX system can be handled in three different ways:

Option 1: We work (remotely) with your preferred calibration provider to adjust the system according to their calibration findings. 

Option 2: We introduce you to a calibration provider and you contract, coordinate and manage the process directly with them. We work (remotely) with them to adjust the system according to their calibration findings.

Yes. We can provide temperature mapping services onsite as part of our installation process or on an ad hoc basis.

Our platform can be validated to comply with GxP and 21 CFR Part 11 requirements as well as other U.S. and international standards and regulations. Here are a few other standards we comply with: AAALAC, AABB, AATB, CAP, CLIA, GAMP, HAACP, Joint Commission – JCAHO, and USP797.

We have significant experience supporting your validation process. We will provide comprehensive and well tested IQ/OQ documentation, perform thorough Qualification testing and assist in completing the documentation based on your specific installation. PQ activities, as always, are the responsibility of the customer.