Live Agent Environmental Monitoring System Overview
24/7 Eyes on Your Science
XiltriX is the only environmental monitoring system with problem-solvers included, ensuring smooth operations, swift action, and strict compliance.
Discover the XiltriX Platform, a smart combination of purpose-built hardware, software, and SafetyNet team.
About the XiltriX Platform
We design, install and validate a robust system of hardware, sensors, and software that meets specific environmental parameters. Then, our SafetyNet team monitors the system to keep it fully operational at all times.
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SafetyNet
Experience peace of mind knowing that our team is on every alarm escalation protocol so your critical assets are always protected. In moments of high stress, our team is there to provide expert guidance to help you diagnose, evaluate and address any problem.
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Hardware
We can integrate with most equipment and facility systems. Our hardware and sensors are purpose-built for life science environments. We understand your environment’s unique parameters, allowing us to design and install an environmental monitoring system that works – and never bothers you with false alarms.
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Software
Access your facility’s data anywhere, anytime with seamless environmental monitoring across all your devices.
“Without XiltriX, we wouldn’t have known the power was out. Everything would have been lost over the course of the weekend.”
– Facilities & Operations Manager, Biotechnology Company
Getting Started with the XiltriX
Live Agent Environmental Monitoring System
Implementing an environmental monitoring system is about more than just installing sensors. It’s about ensuring long-term reliability, compliance, and peace of mind. Our onboarding process is designed to be collaborative, thorough, and hands-on from day one.
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#1. Pre-Install →
XiltriX begins every onboarding with a structured kickoff call and collaborative design reviews to align on system requirements and timelines. This phase includes a thorough assessment to tailor the EMS to your facility, equipment, and compliance standards.
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#2. Implementation →
We handle system installation and configuration, ensuring proper sensor placement, user roles, and alarm settings. Our field technicians provide daily check-ins to track progress. For regulated environments, full IQ/OQ documentation can be provided to support validation.
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#3. Ongoing Support
After installation, we walk through and train your team on the system. Ongoing training, optimization, and system maintenance ensures consistent system uptime and compliance.
The XiltriX Difference
| Features | XiltriX Live Agent EMS | Traditional EMS |
DIY Sensors |
|---|---|---|---|
| 24/7 Live Agent Monitoring | ✔ | ✖ | ✖ |
| Guaranteed System Uptime | ✔ | ✖ | ✖ |
| Included Replacement of Hardware, Sensors, Parts | ✔ | ✖ | ✖ |
| Unlimited User Training Included | ✔ | ✖ | ✖ |
| Professional Installation Included | ✔ | ✖ | ✖ |
| Initial and Ongoing Configuration Included | ✔ | ✖ | ✖ |
| Audit & Reporting Assistance | ✔ | ✖ | ✖ |
| Preventive Maintenance Included | ✔ | ✖ | ✖ |
“The Dino People.”
At Your Service.
No matter what you call us, we answer.
Our live agents monitor your critical assets at all times and jump into action when alarms sound.
Live Agent Environmental Monitoring System FAQs
Questions About Environmental Monitoring
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Environmental monitoring is a process that involves the continuous surveillance and recording of critical environmental parameters within controlled settings such as laboratories and facilities.
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Utilizing high-quality, independent sensors, this process meticulously tracks a variety of changes, including temperature, pressure, environmental gases, particles, volatile chemicals, relative humidity, light intensity, and more. The objective is to maintain conditions within specified limits, thereby safeguarding the integrity of experiments, ensuring regulatory compliance, and protecting valuable assets.
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Environmental monitoring upholds stringent quality control standards, ensures comprehensive record-keeping, facilitates audit readiness, and enhances the safety of your personnel. By identifying and addressing potential issues preemptively, it optimizes equipment performance and workflow efficiency, fostering a secure and productive environment.
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A live agent environmental monitoring system is a type of EMS that also provides ongoing support to keep your monitoring system live and, when alarms sound, stay on the phone with you until the problem is solved.
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Live agent monitoring differs from traditional environmental monitoring service and support by providing 24/7 real-time oversight by trained specialists who actively watch, interpret, and respond to environmental data. Unlike standard systems that rely solely on automated alerts and reactive support, live agents proactively manage alarms, escalate issues immediately, and help prevent failures before they occur. This expert-driven, hands-on approach also enhances compliance, documentation, and audit readiness—offering a higher level of protection and accountability than typical monitoring packages.
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Even with the best systems in place, human error is typically the root cause of asset loss. Monitoring systems that are not actively maintained tend to cause nuisance alarms, leading to alarm fatigue and training users to ignore alarms. In our experience, 23% of critical alarms are missed.
Questions About the XiltriX Platform
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XiltriX is a live agent environmental monitoring system that combines purpose-built hardware, software, and a SafetyNet Team – all through a simple monthly subscription.
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XiltriX offers a subscription-based service that includes a professional implementation, all hardware, software, system configuration, and 24/7 live support team.
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We handle the implementation, configuration, and training based on your requirements and we handhold you through the use of the system, reporting and ongoing administration, lifting a significant burden from your shoulders and allowing you to focus on your science.
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Throughout the duration of our partnership, all hardware and software upgrades are included, along with any necessary part replacements, maintenance, or troubleshooting. No extra costs for training, user licenses, ongoing system administration, and professional installation. Importantly, our SafetyNet team is there for our customers 24/7 to make sure no critical alarms go unnoticed.
Questions About Hardware
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XiltriX is a flexible monitoring platform that is capable of monitoring most ambient and equipment parameters. Whether it is reporting information from sensors built into equipment, or placing high-quality, independent sensors into devices and environments, XiltriX can monitor virtually any parameter in most applications.
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XiltriX uses industrial-grade hardware and sensors, which are designed and purpose built for the life sciences industry. Cheap sensors, fragile connectivity methods, and hardware built with off-the-shelf components often fall short, leading to added work for your team, sensor failures, gaps in monitoring, and generally compromising the integrity of your operation. Only purpose-built hardware, robust and redundant connectivity, and sensors designed for exacting life science environments can live up to the task of safeguarding the most valuable assets.
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Yes. XiltriX is sensor agnostic, which means we are compatible with most kinds of equipment and devices. Contact us to find out if your device can be integrated into our system.
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Calibration of the XiltriX system can be handled in two ways:
Option 1: We work (remotely) with your preferred calibration provider to adjust the system according to their calibration findings.
Option 2: We introduce you to a calibration provider and you contract, coordinate and manage the process directly with them. We work (remotely) with them to adjust the system according to their calibration findings.
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Our SafetyNet team is immediately notified of any technical issues with our customers’ systems. If a replacement part is needed, our team will either overnight a new part and assist with the swap over a video call, or we can have boots on the ground within 24 hours if it is a mission-critical replacement that the customer is not comfortable doing themselves. Some of our customers choose to keep certain spare components onsite for critical emergencies.
Questions About Software
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No. XiltriX does not access, transmit or store any Protected Health Information (PHI) or sensitive Personally Identifiable Information (PII). Beyond usernames and passwords for system login and contact information for alarm notifications, XiltriX only transmits and stores the ambient data our sensors collect from your equipment and facility.
Questions About SafetyNet
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The XitlriX SafetyNet is our team of live agents focused 24/7 on ensuring system uptime and customer success. They work hand in hand with our customers to respond to critical alarms, help diagnose problems, optimize the system, provide training, and administer accounts.
At XiltriX, we go to extraordinary lengths to ensure your system is always live. We understand that every second of downtime can lead to significant losses and increased risks. That’s why our team of engineers maintain the entire system infrastructure to ensure your service is never interrupted. With us focusing on your system, you have more time to focus on your science.
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No, we do not have different tiers of support. All of our customers benefit from our white-glove service and 24/7 SafetyNet support team.
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For urgent tickets, our average response time is within 30 minutes, though we do have people available 24/7/365 on the customer support line for immediate responses. For all other ticket types, we typically respond within 2 hours.
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No. All maintenance and installation visits are included with the subscription. XiltriX has no hidden fees and works off a monthly subscription plan.
Questions About Compliance & Validation
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Our platform can be validated to comply with GxP and 21 CFR Part 11 requirements as well as other U.S. and international standards and regulations. Here are a few other standards we comply with: AAALAC, AABB, AATB, CAP, CLIA, GAMP, HAACP, Joint Commission – JCAHO, and USP797.
At XiltriX, we go to extraordinary lengths to ensure your system is always live. We understand that every second of downtime can lead to significant losses and increased risks. That’s why our team of engineers maintain the entire system infrastructure to ensure your service is never interrupted. With us focusing on your system, you have more time to focus on your science.
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We have significant experience supporting your validation process. We will provide comprehensive and well tested IQ/OQ documentation, perform thorough Qualification testing and assist in completing the documentation based on your specific installation. PQ activities, as always, are the responsibility of the customer.