XiltriX’s SafetyNet team detected an open freezer door and saved a publicly traded biotech company from San Diego from potential asset loss thanks to 24/7 live system monitoring.

“We missed an active alarm?  Oh no... Shoot. So the door is open?!”

- Lab Director, Biotech Company

Freezer Door Left Open

The SafetyNet team detected an active alarm for a -20℃ freezer door. The unit indicated a temperature excursion after the door was left open while a user was working in the lab. The incident occurred while the user was still in the building, but they missed the initial alarm and remained unaware of the situation. After three attempts to reach the emergency contacts, SafetyNet managed to reach one of the emergency contacts on the customer’s list and woke them up in the middle of the night to notify them about the open freezer door that was causing the unit’s temperature to go above the upper limits. The agent noted that the freezer temperature had risen to -3℃ when it should have been in the -25℃ to -15℃ range. The customer was able to ask a colleague who lived close to the lab to address the issue. The customer was extremely thankful and relieved that SafetyNet reached out in time.

Timeline

10:53 pm – Initial alarm triggered by the XiltriX system, automated alert escalation begins.

11:09 pm – 11:25 pm – SafetyNet leaves voicemails for emergency contacts.

11:25 pm – SafetyNet gets ahold of the customer, who takes immediate action and involves their team.

11:44 pm – Follow-up call with customer to confirm unit closure.

XiltriX Benefits

Mistakes in the lab are inevitable. An exhausted scientist is more prone to error, especially after working late hours. Simple mistakes can easily lead to catastrophic failures. The importance of working with a provider that offers live support and expert assistance cannot be overstated. Even when your team is on-site, the XiltriX SafetyNet team acts as an extension of your team and provides the 24/7 support you need to keep your science and your research safe. Monitoring your equipment and ensuring seamless operations is easy with XiltriX.

What is SafetyNet?

SafetyNet is a team of monitoring experts who provide 24/7 live support. In addition to being on every alarm escalation protocol, the SafetyNet team will assist you with system configuration and administration, troubleshooting, unlimited training, live phone calls, and they’ll act as an extension of your team.