The XiltriX SafetyNet team plays an active role in your day-to-day operations. In addition to being on every alarm escalation protocol, the SafetyNet team will assist you with system configuration and administration, troubleshooting, unlimited training, live phone calls, and truly act as an extension of your own team.
Your quality of support is above all our expectations.
We run 24/7 and to have you folks available anytime, night or day, keeps us moving and when you’re dealing with cancer patients, it means we can continue to prioritize our patients and deliver timely data to help with their treatment options.
Facilities Director, Diagnostics Company
The XiltriX system provides automated notifications. The alarm protocols can be highly customized for different people, departments, and equipment. Our 24/7 SafetyNet team will work with you and your team to define these during the onboarding process. During alarm events, our live agents will offer greater clarity on the situation and can share reports and graphs detailing the current status.
With a dedicated project manager, design engineer, field technicians, and customer success manager, we work directly with your facility and IT teams to ensure a seamless onboarding process. XiltriX is responsible for making sure everything works. Including repairs, replacements, maintenance, troubleshooting, and system up-time.
XiltriX North America is ISO 9001:2015 certified. The XiltriX platform adheres to the most stringent standards and regulations, such as FDA 21 CFR part 11, GMP, GLP, CAP, CLIA, HACCP, USP 797, etc. Validation support and IQ/OQ packet available upon request.
With 30+ years of industry experience, we assist you and your team in gaining meaningful insights from the data for informed decision-making. Reports are customizable, audit-ready, and automated.
We approach this as a true partnership and are never going to try to nickel-and-dime you to benefit from our upgrades. All upgrades are included and we look forward to building a long-lasting partnership with your company.
The XiltriX platform is incredibly reliable and the SafetyNet team works hand-in-hand with your team to customize all alarms.
The XiltriX system checks itself every second for parameter breaches and will alarm immediately.
With XiltriX, "24/7 Live Support" goes beyond just helping in emergencies. We offer unlimited training to all users, regardless of if you're a first-time user or someone who's been with us for a while and requires assistance.